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These terms govern the use of our Website. Please read these terms in full before you use this Website. Please note that your use of this Website means you accept these Terms and Conditions from the date your first use this Website.

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Where possible we will always try to give advance warning of planned Website down time, but we shall not be obliged to provide such notice as it may not always be possible.

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When using this website, you shall not post or send to or from this Website any material:

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which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data;
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which contains any information about any person(s) under the age of 16 unless you are either their parent or legal guardian, or have signed permission from their parent or legal guardian.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of clauses set out in the paragraph above.

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Throughout this Website we may use links to third party websites for information purposes. We are not responsible for the content of any other websites or pages linking to or from our Website. We have not verified the content of any such websites and links to other websites do not imply any endorsement of the material on those websites. If you visit any website via a link on this Website, you do so at your own risk.

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All material contained on this Website is provided without any warranty. You use the material on this Website at your own discretion.

Some of the generic imagery used on this site is from stock photo libraries. Wherever possible, we use images of our actual supporters and their families, and researchers who work with us, provided they have given us appropriate consent.

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Neither we, nor any other party involved in creating, producing, maintaining or managing the Website, will be liable for any amount or kind of loss or damage that may result to you or a third party including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, whether in tort, contract or otherwise (including without limitation negligence) in connection with: your use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites; or any amount or kind of loss or damage including without limitation any loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of, or browsing the Website or your downloading of any Material from the Website or any websites linked to the Website.
In so far as we are able we exclude all liability for all direct, indirect, punitive or consequential loss or damage which arises out of or in connection with the use of the Website.

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These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Amending terms and conditions
On occasion, the Aplastic Anaemia Trust may need to modify these terms and conditions. You agree to periodically review this agreement so that you are aware of any such revisions. Your continued use of this Website will be deemed acceptance of the updated or amended terms and conditions.

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Delivery timeframe – we dispatch any merchandise purchased from our online shop within 24 hours. All items are sent via Royal Mail 2nd class 3-5 days delivery and as our products are physical goods, payment must be made in full before dispatch.

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Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.

To cancel or return your order, please make your request in writing by email [email protected] or by post.

You can cancel any time from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order). You are liable for any return postage.

Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Ticket cancellation policy
All event ticket cancellation requests should be made in writing either by email [email protected] or post and are subject to the conditions listed below.

A full refund will be granted up to 60 days prior to the event. Cancellations made within 60 days of the event will incur 50% of the total price of the booking.
Cancellations made within 14 days of the event will incur 100% of the total price of the booking.

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