Location: Home based 

Hours: Part time - 2.5 days a week. Six month fixed contract initially, with potential to extend.

Salary: £22K Pro Rata 

Benefits:  

• You will be provided with a laptop to use during your contract. 
• Competitive holiday allocation and pension contributions. 
• We can discuss and set your regular working hours to suit you. 

 

About the role

Are you passionate about helping people to do great things? Do you get a kick out of someone else’s joy as they reach their fundraising target? Are you an excellent communicator online and on the phone? 

We are looking for a Supporter Experience Assistant to enhance our support for fundraisers. You’ll help our tiny fundraising team transition from being grateful and reactive to inspiring and motivating! This is a varied and interesting role which gives you the opportunity to see your impact first-hand as you’ll be interacting daily with people whose lives are affected by aplastic anaemia. 

Our small community means that our fundraisers tend to be aplastic anaemia patients and their families. We are passionate about creating opportunities for our community to support us in ways that create joy in their own lives. Our fundraising should help tackle the isolation and other difficulties that are faced by those living with a rare and serious condition.  You will also provide logistical and project management support on internal projects that support patients – in your first few months you will support our team in delivering additional support to patients to help them weather the storm of the Covid-19 pandemic. 

 

As a Supporter Experience Assistant, you will... 

• Thank people when they donate 
• Attend events and chat to people about the charity (when Covid-appropriate!) 
• Answer the phone to supporters and call them to offer fundraising support 
• Work with our Community Engagement and Support Lead to make sure everyone receives the information and support they need on their aplastic anaemia journey 
• Signpost people to our own and other services for pastoral or practical support 
• Answer general emails, and/or ensure they are answered by the right person from our team 
• Provide basic website support for people making donations or using our fundraising pages and keep relevant areas of our website up to date 
• Provide supporters and donors with the information they need about the charity and encourage them to raise more money 
• Work with our Comms and Fundraising Manager to plan communications to go to our supporters and think of new and interesting ways to engage them 
• Organise and run community fundraising/supporter events and campaigns 
• Maintain contact records in the database and keep them up to date 
• Send occasional post 
• Provide project management / logistical support on projects that support our community 
• Report to our Fundraising and Comms Manager 

 

About us 

Aplastic Anaemia is a rare life-threatening auto-immune disease that stops the bone marrow from producing blood. The Aplastic Anaemia Trust is the only charity in the UK focused on aplastic anaemia. We fund research to improve treatment, provide expert information, and work tirelessly, at grassroots level, to support every aplastic anaemia patient and their loved ones.  

We’re a small team based at home in various UK locations! We keep in touch frequently online and have a warm, supportive and positive culture.  

 

About you 

• You are emotionally intelligent and have a natural communication style that is easily adapted to suit the situation. 
• You are inventive and creative – you love the idea of working for an organisation that’s just getting started with community fundraising, where you can develop and test your own suggestions and ideas. 
• You are brave and willing to throw yourself into new situations. You wouldn’t hesitate to pick up the phone to call a donor you don't know for a chat, or jump on a video call to ask your manager to talk you through something again to make sure you get it right. 
• You have the organisational skills and attention to detail to hold nuanced relationships with multiple supporters at any one time and manage projects with team members who are working remotely. 
• You will be someone who can keep contacts warm and engage people – making them fall in love with The Aplastic Anaemia Trust is part of your role! 
• You are highly digitally literate – you can find your way around a website CMS or a shared spreadsheet and are unintimidated by unfamiliar software.  

How to apply

Please email your CV and cover letter to [email protected] to apply. We are hoping to hire quickly for this position and recommend you apply before 3 February.